CV-Library
Anderson Knight is delighted to be recruiting for a Part-Time Customer Service role.
Hours:
16 hours per week
Shifts: (These shifts are fixed)
* Saturday 9:30 am5:00 pm
* Monday 4:00 pm8:00 pm
* Thursday 5:00 pm8:00 pm
Responsibilities:
* Provide an outstanding customer experience, ensuring top-tier customer service standards are consistently upheld.
* Carry out customer service tasks efficiently, meeting required timescales, including:
* Processing daily rental collections via direct debit.
* Sending welcome letters and various customer correspondence.
* Managing CCA regulatory statements, ensuring they are completed within the required deadlines.
* Maintaining accurate customer records in the system, promptly updating any changes as advised by customers.
* Issuing finance settlement quotes efficiently, in line with departmental KPIs.
* Handling customer queries effectively.
* Follow contractual processes in accordance with FCA regulations concerning early termination, the unwind process, and vehicle finance cancellations.
* Ensure all customer calls and communications are properly logged in the system.
* Accurately report to Credit Reference Agencies and submit required files before the deadline.
* Manage daily asset registration files, ensuring assets are correctly secured and records are updated or removed as needed.
* Respond to customer requests and queries promptly and consistently across multiple communication channels.
* Maintain accurate customer data, adhering to Data Protection and GDPR regulations.
* Stay informed about operational and compliance policies through training and updates on regulatory and legislative changes.
* Provide accurate and timely reports while monitoring departmental trends.
* Collaborate with colleagues to build strong working relationships within the team and across the organisation.
* Foster excellent customer relationships to enhance service levels.
* Maintain a positive approach to achieve shared goals and uphold service standards.
To apply for this job please visit www.cv-library.co.uk.