1st Line Support

1st Line Support – 3-Month Contract – Hybrid – Liverpool

VIQU have partnered with a top accountancy firm who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk.

The successful 1st Line Support will have solid previous experience within IT Support, and will be providing both remote and onsite support in a Microsoft environment.

Key skills & responsibilities for the 1st Line Support:

1st Line / Service Desk Support – in a Windows / Microsoft environment:

Windows 10
Office 365
Exchange
Outlook
MS Teams
Active Directory
Telephony support
Triaging tickets and escalating to relevant teams where necessary
Using ServiceNow ticketing system
Mix of remote & deskside support – including working on a tech bar
Good customer service skills
Experience with iManage or Bomgar (desirable)

Role details:

Job role: 1st Line Support      
Job type: Contract
Duration: 3 months’ contract with view to extend
Rate: £140 – £160 per day
Working hours: 37.5 hours per week Monday – Friday
IR35 status: Inside IR35
Location: Hybrid, one day per week in Liverpool     
To discuss this exciting opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Suzie Stone, by exploring the VIQU IT Recruitment website.

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