Clinical Incident Coordinator

Join our passionate Australia-wide team of caring professionals dedicated to making a meaningful impact on the lives of older Australians. We’re one of the biggest providers, leading the way, showing personalised and respectful care for over 9,000 residents and clients across homes and residential aged care facilities, retirement living, day therapy and day respite centres.

We know it’s the little things that make a real difference, and believe in the power of hearts and minds to create real, lasting change. It’s work you can feel good about.

About the role

In the role of Clinical Incident Coordinator, you will work as an integral member of the Clinical, Care and Quality team to support the clinical risk (incident) management program across Regis.

Duties & Responsibilities

Key responsibilities in the role include:

Triaging, escalating, communicating and following up on reported clinical incidents;
Undertaking and supporting clinical file review and incident investigations;
Facilitating and monitoring the mandatory reporting of incidents to the Aged Care Quality and Safety Commission, National Insurance Disability Scheme and other external bodies;
Where required, supporting the provision of information as relevant to clinical incidents to external bodies, such as the ACSQC and Coroner;
Supporting, coaching and educating staff on clinical incident management; and
Supporting the analysis of incident data and assisting in the development of necessary governance reports.

Skills & Experience

Registered Nurse with a current AHPRA registration (essential)
Ability to apply clinical decision making to the triaging, escalation, follow-up, analysis and investigation of clinical incidents
Understanding of clinical incident and open disclosure principles and processes
Ability to collect, analyse and interpret data
Computer literacy and demonstrated competence in a variety of software packages
Clear communicator, with an ability to work in a collaborative and constructive way with staff across all levels of the organisation
Ability to be self-directed and maintain progress in multiple activities at the same time, having strong organisational and time management skills
Ability to deliver staff education and training programs
Commitment to privacy and confidentiality at all times
Knowledge of the application of Federal, State and Local Government Regulations, Statutes, Acts as they pertain to all aspects of operating within the aged care sector (desirable)

What our people love about working here

As a team that supports older people to live life on their terms, we genuinely care – for our people, our work and the elderly. That’s why we make a big deal of recognising and supporting you, creating a culture of mutual respect, and offering more opportunities to build your career.

We believe in the power of hearts and minds. Of thoughts and actions. And how the little things make a real difference. We’re a close-knit, collaborative team that values kindness and puts your wellbeing first. Our commitment to your safety shines through in our Circle of Care initiative, the winner in the Safer and Supported Workforce Awards 2024, which ensures you’re physically and psychologically safe at work. We want you to feel seen, valued, and respected for the skills you share and the professional growth goals you bring. So, we celebrate your work, support your life outside work and consider you one of our own from the start.

Benefits to support and reward you

Enjoy a flexible working environment giving you better life balance and wellbeing
Lots of opportunities to realise your potential in an organisation that invests in your personal development. Enjoy support to grow, learn, and explore new career pathways or specialisations across Australia
Salary packaging through Maxxia
Caring for your wellbeing through discounts on health insurance and gym membership, and free access to counselling, financial guidance and personal support
Regis Employee Referral Program to recommend friends and get financially rewarded
Reward and recognition programs to celebrate your hard work

Real impact starts here, with you.

If this sounds like the ideal role for you and you have the skills and experience we’re looking for, we’d love to hear from you. So, don’t delay, apply today.

Employment with Regis is subject to satisfactory background checks which include Professional References, Police Clearance, and current year flu vaccination.