Collections Agents

BPO Collections Ltd is a well-established Debt Recovery Agency situated in a scenic North Ayrshire location, working on behalf of blue-chip clients, assisting customers arrange affordable re-payment plans on their outstanding accounts.BPO are regulated by the Financial Conduct Authority, and we take pride in providing a first-class, award-winning customer journey. During this exciting period of growth, we are currently recruiting for brand new Collections Agents to join our professional team of people who are passionate about meeting their targets, and our client’s high expectations.We operate in a dynamic and fast-paced environment, which offers an insight into finance and business and with excellent in-house Training & Development Coaches, we provide full induction training and ongoing training to prepare our staff for further opportunities within the business.Job Description:· Negotiate payment plans with customers· Complete affordability assessments with customers· Manage your own diary of customers and their arrangements· Liaise with customers via telephone on our inbound and outbound dialler· Handle customer queries or disputes appropriately· Investigate and resolve any account discrepancies· Update status of accounts and update customer databases accordingly· Comply with company policies and regulatory requirements on every callThe ideal candidate for this role will:· Be an excellent listener and communicator· Have strong customer service skills· Be able to work effectively as part of a team· Be able to build rapport with a diverse range of customers· Be self-motivated· Work well to targetsDesired but not Essential:· PC literate, alongside excellent typing skills· SCQF Level 4 (or equivalent) Maths· SCQF Level 4 (or equivalent) EnglishWorking Hours: Full-time and Part-time shifts available. Operating hours are Monday-Friday 8am-8pm, Saturday 9am-4pm, closed Sunday.3 WEEK ROTATION (may be subject to change) Week 1, 8am – 4pm Monday to Friday.Week 2, 10am-6pm, excluding the Monday is 9am-6pm and a Saturday 9am – 4pm with a day off mid-week.Week 3, 12pm – 8pm Monday to Friday.Please note that during the training period, you’ll be required to work Monday to Friday 9-5 based at our office.Benefits:Company eventsCompany pensionEmployee discountGym membershipOn-site parkingPrivate dental insurancePrivate medical insuranceWellness programmesIf you’re successful, we are looking for candidates to join our next intake on the 1st July.If you have a knack for delivering excellent customer service, then this may be a great opportunity for you. Send your CV and cover letter to be considered.