Concierge

Role: Concierge

Hours of work: 7:00 – 19:00 + 19:00 – 7:00, 42h per week

Rota: 4 on , 4 off, 4 on

Location: Vauxhall – Luxury Residential Site

Duties & Responsibilities

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To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.

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To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.

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To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.

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Accepting and issuing of resident’s parcels.

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Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service.

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Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc.

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Ensure only authorized persons are given access to areas.

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Issuing of visitor parking permits, offering explanations to the onsite parking procedures.

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Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.

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Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.

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Correct reporting of any security / health and safety issues.

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Correct reporting of any incidents or complaints.

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Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.

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Issuing of keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place.

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Cross training of other resort departments.

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Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets.

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Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.

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Apartment & Estate key audit during night shift, with follow up for any missing keys with the last person in possession.

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Pro-actively dealing with maintenance and cleaning problems that are identified within the estate.

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Maintain a safe environment for all people in the estate at all times.

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Secure handling of people’s data, ensuring the PC is locked when not in use or nearby. Ensuring you comply by GDPR.

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Report any accidents and record in the accident book as appropriate.

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Turn on and off the lobby lights at the appropriate times.

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Ability to handle high pressure moments where many people may be queuing. The capacity to deal with complex issues and the ability to stay calm when dealing with challenging people.

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Conduct monthly stock checks of the first-aid box, concierge stock within concierge office and requisition supplies as appropriate.

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Assist residents in a friendly, proactive and efficient manner with appropriate follow-up as necessary.

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Build a good rapport with residents

Skills, Experience & Qualifications

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Excellent communication skills.

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Polite and confident with a great deal of patience.

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Ability to multi-task and time-manage.

*Ballymore operate as an equal opportunities employer.