Customer Care Executive

Job Description

Customer Care Executive

The Company

An international engineering company that specialises in the design and manufacture of industrial breaking systems for a number of different industries.

The Role

This role serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness.

The work will include the following:

Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures.

Responsible for building strong customer relationships and delivering customer-centric solutions

Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals.

Handles standard customer escalations, autonomously with first contact resolution when possible.

With Initial Direction & Supervision, take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

First contact of completing supplier portal or Supplier application form request & conflict mineral due diligence by the customers

The Candidate

To apply for this role, you must

1. Two years of professional customer care experience preferred

2. Experience with SAP and CRM platforms such as SalesForce

3. Demonstrated mechanical or technical aptitude preferred

4. Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems required.

5. Team oriented with the ability to work in a highly dynamic team and fast-paced environment with continuous challenges

Reward

The company will offer the successful candidate a competitive salary