CUSTOMER SERVICE ADVISOR (INSURANCE)

Customer Service Advisor (Insurance)

Salary: £28,000 – £30,000 per annum

Location: Ringwood, Hampshire

Hours: 37¼ hours per week Monday – Friday (between 9.00am – 6.00pm)

Our client is seeking a dynamic and professional Customer Service professional to join a thriving team in Ringwood, Hampshire. As a leading broker in the non-standard home insurance market, they’re committed to providing exceptional coverage to customers with complex needs.

As a Customer Service Advisor, you will engage with customers, providing expert guidance to ensure their needs are met.

Main Responsibilities:

* Deliver exceptional customer service, ensuring a consistently positive experience.

* Manage new sales enquiries via email or inbound calls.

* Collaborate effectively with internal departments, adhering to established processes.

* Administer policies and respond to enquiries via telephone, email, and online chat.

* Provide accurate product and underwriting information to empower customers to make informed decisions.

* Maintain professional standards in all aspects of work, including conduct, timekeeping, and attendance.

* Adhere to all regulatory standards, call quality benchmarks, service standards, and company policies, with a focus on treating customers fairly.

* Effectively assess customer needs and present advice clearly and accurately.

Skills/experience Required as a Customer Service Advisor:

* Previous experience within an office based customer service environment.

* Experience within the financial services sector highly desirable, but not essential

* A professional attitude with exceptional customer service skills

* Strong communication and interpersonal skills

* The ability to influence and persuade others

* Excellent time management and organisational abilities

* A positive and adaptable attitude

In return for your hard work and commitment, our client offers fantastic benefits, including:

* 22 days holiday increasing by one day annually with length of service to a maximum of 28 days, plus bank holidays

* Option to buy or sell holiday

* Annual health and wellbeing allowance

* Pension Plan

* Group life insurance cover

* Member of Smart Health – access to a range of health and wellbeing experts for you and your family

* Eyecare and spectacle vouchers

* Comprehensive training and ongoing coaching, development and support

* Sponsored Industry qualifications (Cert CII)

* Rewards and recognition programme

* Annual bonus scheme based on company performance

* Free parking

Join their team and be part of a Company that’s making a difference in the insurance industry