Customer Service Advisor

Job Description:
Adecco is currently recruiting for a fantastic full-time opportunity within a thriving e-commerce business based in Liverpool. We are seeking a dynamic and customer-focused individual to join the team as a Customer Service Advisor

In this role you will thrive in a fully supported environment, showcasing your commitment to providing outstanding customer support through your skills and personality.

Responsibilities:

Providing first-class customer service via emails and phone calls
Handling communication on various platforms including social media
Recording customer comments in the provided database, leaving clear notes
Demonstrating strong product knowledge to address customer queries
Building rapport with customers and delivering exceptional service
Achieving set key targets & weekly reporting on performanceAbout You:

Excellent objection handling skills
Outstanding communication and interpersonal skills
Strong rapport-building abilities
Computer literacy (Microsoft packages)
At least 2 years of experience in customer service, preferably on digital platformsPlease apply to this advert if you feel you have the skills and experience!

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Adecco aim to respond to all applicant’s, however due to the large volume of applications we receive this may not always be possible. Should you not receive a response within five working days please accept this as notification that you have not been short-listed on this occasion.

Adecco is an equal opportunities employee.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Reference:
221298557

Salary:
£22000 – £23000/annum bonus, incentives, progression