Customer Service Representative Hybrid

Full Time

Website GWA Group Limited

GWA Group Limited is a leading Australian supplier of building fixtures and fittings to households and commercial premises.

Your new role: We are on the hunt for someone who loves creating a great customer experience and solving customer enquiries and issues. As our new Customer Experience Consultant, you will be the voice of GWA Group for our inbound phone, email and chat (future) channels. On a typical day, you will speak with a variety of customers, from our merchants, to plumbers, to homeowners, and the conversations can be technical.

Your day will be a juggling act: talking to customers, creating cases, finding solutions, and following up on cases to keep the customer informed all while using our software systems and portals. We have a full on boarding and training program where you will learn so much about the inner workings of our tapware and toilets and about basins and baths. In return, you will join a supportive and customer-centred team who all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other.

About you: Previous experience in customer service, preferably in a contact centre environment. Strong technical aptitude and computer skills (preferably with Microsoft). Good interpersonal skills and the ability to communicate effectively with internal and external customers by phone and email. Strong attention to detail and the ability to multitask. Problem solving skills and the ability to work under pressure. An openness to learn. Adaptable, resilient and able to think on your feet. Growth mindset, focusing on the positive and possibilities, no matter what comes your way. Aptitude for learning. Experience using Microsoft Dynamics 365 is a bonus.

What’s on offer?

Aside from a supportive, collaborative culture where you’ll be set up for success and know that you’re making a real difference from day one, we’ll also offer you: Free onsite parking. Flexible and hybrid working options. Competitive remuneration and bonus structures. An immersive onboarding program to set you up for success. Opportunities to learn and grow through our Learning & Development programs. Paid parental leave program. ‘Great Rewards’ program – exclusive access to discounts and cashback rewards at your favourite stores. ‘Bathrooms & More’ program – great discounts on a wide range of our products. Volunteer and Community Service Leave. Option to purchase additional annual leave As well as other great benefits like discounted health insurance, financial advice, annual flu vaccinations, access to a range of online fitness programs via our Wellbeing Centre…and much more!

What’s it like to work with us?

Culture is key for us, and our people come from a variety of backgrounds and industries. We all share a common purpose of bringing to life all three of our cultural pillars: We are Customer Focused; We are One Team and We Care For Each Other. Our passion and dedication are evident in how we work together to ensure everyone achieves our goals and that we all play in a role in making GWA a great place to work.

Our success is driven by a global team that share a passion to be the trusted and integrated solutions partner in the delivery of sustainable water solutions for bathrooms, kitchens, and laundries.

GWA is on a journey from Good to Great, and we are looking for people who are excited by change and want to make a difference. We care for each other and encourage people to take the lead to deliver superior solutions for our customers and consumers.

Our purpose: Since 1886, the experts at GWA have designed innovative, high-quality products for homes and offices. We have market leading, iconic brands including Caroma, Methven, Dorf and Clark. As an ASX listed company, at GWA our purpose is to make everyday water experiences extraordinary. Water scarcity affects all communities and given that our consumers enjoy experiencing our products every day, we are proud to help save millions of litres of water each year.

Join us: Build your career with us and work with great people, great brands and a business with a history of strong growth. All you need to do is hit the apply button and be part of a company that is focused on delivering great customer experiences!  For more information, please contact Emily Jaajaa, Talent Acquisition Specialist (

GWA Group does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.  We welcome and encourage applications from people of Aboriginal and Torres Strait Islander descent.

Don’t let a perceived lack of experience hold you back – we value passion, potential, and a willingness to learn. Join our team and seize the opportunity to grow and excel in a supportive and dynamic environment!

You must be a citizen or permanent resident, or hold all the relevant employment visas and other approvals for the location of this position to apply for this role.

Please note that we are not accepting applications from agencies at this time.

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