Customer Success Manager

Full Time

Website NzDefend DEFEND Limited

Cyber resilience is your organisation’s ability to serve its purpose, regardless of any cyber attack. Cyber resilience is essential for your IT systems and infrastructure.

Join a thriving Co. for rapid growth & personal development.

Collaborate with industry-leading experts in the field of cyber security.

Position yourself at the forefront of the latest Cyber security advancements.

ABOUT THE ROLE: At the heart of DEFEND’s operations are our people. We are experiencing unprecedented growth and success through our unwavering commitment to invest in our people and processes, allowing us to deliver outstanding security outcomes for our customers.

We’re deeply committed to cultivating an environment that ensures we have the right individuals working together, producing optimal results, and providing the space for everyone to deliver quality work and reach their full potential. To uphold this commitment, we are looking for a Customer Success Manager in Wellington.

Reporting to the Head of Customer Success, you will be responsible for managing and growing key accounts, driving revenue growth, and ensuring that our solutions meet the cybersecurity resilience needs of our clients. You will work closely with our product and delivery teams to ensure that our solutions align with our customers’ desired outcomes.

Manage and grow key accounts, driving revenue growth and meeting sales targets:

Develop and maintain relationships with key stakeholders, including C-Suite executives.

Understand customer needs and develop solutions that meet their desired outcomes.

Collaborate with product and delivery teams to ensure that our solutions meet the cybersecurity resilience needs of our clients.

Keep up to date with industry trends and developments to continually improve our offerings and stay ahead of the competition.

Contribute to the development of sales and marketing strategies that align with our business goals.

Maintain accurate sales forecasting and reporting to ensure that targets are met.

You’ll need a rich combination of experience, personal attributes, and bring a level of energy, enthusiasm, and dedication to your work that sets you apart from your peers. To be successful in you would need to demonstrate the following: Account Management: Demonstrable experience in nurturing client relationships and fostering growth within accounts.

Positive and Proactive Attitude: Willing to go the extra mile. You’ll approach challenges with a can-do attitude and are focused on achieving success.

Excellent Communication: Listen actively, articulate ideas clearly, and build strong relationships with clients and colleagues.

Problem Solving Skills: think creatively and find innovative solutions to complex challenges.

Strategic Thinking: Think strategically and develop a deep understanding of cybersecurity. You’ll be able to anticipate changes and trends and adjust your approach accordingly.

Results- Oriented: You’re focused on achieving results and driven to meet or exceed goals. You’re self-motivated and take ownership of your work.

Customer Focused: Develop a deep understanding of our customers’ needs and you’ll have an innate ability on delivering outstanding service and solutions that meet or exceed expectations.

Want to know more? Apply now using the link below!

Application closing date: Monday 19th February 2024


About DEFEND: We’re a business-centric cyber security organization founded by a team of passionate cybersecurity experts whose mission is to – BUILD A CYBER RESILIENT WORLD. Over the last five years, we’ve experienced phenomenal growth, working with a wide variety of customers in New Zealand and across 66 countries and winning several industry awards, including Microsoft’s 2022 New Zealand Partner of the year!

Each customer we work with is different. Our dedicated approach is to help organisations progress on their cyber resilience journey by delivering outstanding industry services with the highest level of professionalism and care.

We hold ourselves accountable by our core values. Our People First culture sets us apart, and we believe working with DEFEND will be a time in your life you will look back on and truly believe you made a real difference.

What’s great about working for DEFEND?

By joining our innovative and creative team you will have the opportunity to contribute a variety of cyber security outcomes, from culture & awareness of cyber resilience, through to offensive & defensive security, developing yourself in technology and digital delivery across multiple sectors.

Work life balance: With a national focus throughout New Zealand, our team is made up of skilled individuals at different stages in their careers; therefore we can offer flexibility in base location, as well as embracing remote working

Flexible working arrangements are available to suit your lifestyle

Career / Professional Development: We will build on your learning to solve our customer’s most complex business challenges in the digital age, whilst developing commercial and business skills, along with:

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next

Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way

Mentors: You’ll be joining a team of truly passionate and highly skilled individuals who are at the top of their game and who enjoy imparting their knowledge and experience to others

Opportunity: Progress into other exciting roles across DEFEND

Diversity & Inclusion: We’re committed to a diverse and inclusive workplace. Our goal is to be recognised as an employer of choice for all, irrespective of gender, ethnicity, generation, flexible work status, family circumstances, sexual orientation, or disability. Each addition to our team is an opportunity to grow and diversify our ideas, experiences, and viewpoints.

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