Customer Support Executive

Customer Support Executive

· Handling inbound customer calls and providing customer support

· Responding to website ‘Live Chat’ messages

· Logging enquiries, notes and documents onto relevant CRM systems

· Maintaining company information in line with the general data protection regulations

· Managing incoming meter readings

· Customer query administration

· Working on small projects provided by your Manager

· Adhering to internal processes and completing actions within company time frames

· Gaining recognition for Dyce Energy’s services through customer surveys and reviews

· Liaising with suppliers regarding Customer Queries

· Attending regular Team Meetings

· Inbox Management

Essentials

· Professional telephone manner

· Organisational skills

· Computer literate and competent in a variety of software packages including: Microsoft Word, Excel, Outlook

· Numerical literacy

· Excellent communication skills

· An ability to build rapport

· Punctual

· Trustworthy

· Confident

· Energetic attitude

· Committed

· Hardworking

Desirable

· Advance user of excel with VLOOKUP knowledge

· An understanding of the energy market

· Customer Support Background

Job Types: Full-time, Permanent