General Manager Operations | Aged Care | Expression of Interest

HPG works on a preferred partnership basis with reputable Aged Care facilities nationwide. Seeking a General Manager appointment within Aged Care? Get in touch with one of our specialist consultants today.
Position Overview
The General Manager of Operations plays a pivotal role in providing strategic leadership and direction for the effective and compassionate management of in-home aged care services. This position involves overseeing staff, ensuring client-centered care, maintaining compliance with regulations, and nurturing a positive and supportive atmosphere for both clients and staff members.
Responsibilities
Operations Management:

• Supervise the daily operations of in-home aged care services.
• Develop and implement operational policies, procedures, and protocols to enhance client satisfaction while complying with government guidelines.
• Ensure the highest standards of care for clients, promoting their safety, independence, and dignity.
• Collaborate with healthcare professionals and care teams to create tailored care plans.

Staff Leadership and Development:

• Recruit, train, and mentor staff members to cultivate a skilled and motivated workforce.
• Promote a positive workplace culture that encourages teamwork, professional growth, and employee satisfaction.

Regulatory Compliance:

• Stay informed about aged care regulations and accreditation standards to ensure full compliance.
• Lead preparations for audits and assessments.

Quality Assurance:

• Monitor and assess the quality of care and services provided, implementing continuous improvement strategies.
• Collect and analyse data to identify areas for enhancement and best practices.

Financial Management:

• Collaborate with the executive team to develop and manage the budget, ensuring effective resource allocation for financial sustainability.
• Manage costs while upholding the quality of care and services.

Client and Carer Communication:

• Foster open and transparent communication channels with clients and their families.
• Address concerns, feedback, and inquiries with compassion and in a timely manner.

Preferred Qualifications

• Degree in Healthcare Administration, Business Management, or a related field.
• Demonstrated leadership experience in managing aged care facilities or healthcare organizations.
• In-depth knowledge of aged care regulations, compliance, and accreditation standards.
• Strong interpersonal, communication, and conflict resolution skills.
• An empathetic and compassionate approach to resident care and staff management.
• Solid financial acumen and experience in budget management.

Benefits

• Competitive salary and benefits package.
• A collaborative and supportive work environment.

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