Hebrew Speaking Customer Service Advisor

Job Title: Hebrew Speaking Customer Service Advisor
Language Requirement: Hebrew
Salary: £30,026.88
Contract Type: Permanent
Location: Manchester, Hybrid role – 1 day per week in the office

Available Shifts:

· Monday to Thursday 6am to 2pm & Sunday 6am to 2pm (36 hours per week)

· Monday to Thursday 11am to 7pm & Sunday 10am to 6pm (36 hours per week)

Training: Monday 24th February 2025 to Friday 7th March 2025, Monday to Friday 8am to 4pm, Onsite training is mandatory.

Company

A leading British retail brand, known for its stylish and high-quality fashion, homeware, and accessories. With a reputation for innovation and excellence, it has been a trusted name in the industry for decades. The company operates a dynamic multi-channel business model, combining an extensive network of stores with a highly successful online presence.

The role

A fantastic opportunity for a Hebrew-speaking Customer Service Advisor to join a dynamic team. The role involves assisting customers with inquiries, providing excellent service, and resolving issues efficiently. You must be fluent in Hebrew and English, have strong communication skills, and have a passion for delivering a first-class customer experience. This position is ideal for someone who thrives in a fast-paced environment and is dedicated to ensuring customer satisfaction.

Responsibilities:

· Provide outstanding customer service through inbound and outbound calls, emails, and chats.

· Handle a variety of customer concerns, including account issues and tracking missing parcels, prioritizing customer satisfaction.

· Build trust and establish a strong rapport with customers using exceptional communication skills.

· Actively listen to customers to understand their needs and recommend appropriate solutions.

· Demonstrate attention to detail and effective problem-solving to thoroughly resolve each query.

· Focus exclusively on delivering exceptional service without the pressure of sales targets.

· Ensure a high level of customer satisfaction in every interaction.

Requirements:

· Prior experience in customer service, ideally in a contact centre or customer-facing role

· Fluent in both written and spoken English and Hebrew

· Team-oriented mindset with a positive attitude

· Genuine passion for helping others

· Strong literacy and numeracy skills

· Ability to thrive in fast-paced environments

Qualifications

· Prior experience in customer service, ideally in a contact centre or customer-facing role

· Fluent in both written and spoken English and Hebrew

· Team-oriented mindset with a positive attitude

· Genuine passion for helping others

· Strong literacy and numeracy skills

· Ability to thrive in fast-paced environments

Why is this a great opportunity?

This Hebrew-Speaking Customer Service Advisor role offers an excellent opportunity for candidates looking to grow their career in a multinational company while utilizing their language skills in a professional setting.

– Competitive Salary & Permanent Role – Stability and long-term career prospects
– Hybrid Work Model – Great work-life balance (4 days from home, 1 day in the office)
– Training & Development – Fully structured onsite training to set you up for success
– Diverse & Inclusive Environment – Work in a supportive and multicultural team
– Real Career Growth – Progression opportunities within a thriving company