IT Support Specialist

Client – Charity organisation
IT support specialist

Location: Fully Remote

Contract type: contract – market value

The opportunity

Key responsibilities:

User administration

* Invite and manage guest users within the organisation’s Microsoft 365 tenant.

* Create new user accounts and assign appropriate access levels.

* Manage M365 groups and security groups within Azure Entra ID.

* Ensure groups are monitored and flag any potential security concerns with access levels.

User support

* Provide technical support and training for staff and volunteers.

* Troubleshoot and resolve user access and IT-related issues in a timely manner.

* Develop user guides and documentation for system processes.

SharePoint

* Develop, configure, and maintain SharePoint sites.

* Create and manage document libraries and SharePoint lists.

* Provide training and support to users on SharePoint functionalities.

Power BI

* Create and maintain interactive reports and dashboards, ensuring data accuracy and integrity.

* Connect to various data sources, primarily SharePoint, and optimise data models using Power Query and DAX.

* Manage access controls and ensure data security compliance.

* Create user-friendly report interfaces in line with branding guidelines.

Skills and experience required

* Experience in one or more of the following: Microsoft 365, SharePoint, Power Platform, Power BI, Azure.

* Strong troubleshooting and problem-solving abilities.

* Familiarity with user administration and security best practices.

* Ability to provide IT support and training in a clear and accessible manner.

* Experience with data integration, report development, and compliance measures (for Power BI roles).

* Knowledge of UI design principles for creating user-friendly interfaces in Power BI reports.

What we offer

* The opportunity to contribute your IT skills to a meaningful cause.

* Hands-on experience with IT systems in a real-world, mission-driven organisation.

* A collaborative and supportive volunteer team.

How to apply

To apply, please submit your CV and a brief cover letter outlining your relevant skills and experience.

Join us and use your IT expertise to make a difference.