Membership Manager

Ref: 790

Role: Membership Manager

Salary: £32,000 per annum + car allowance

Located: Rotherham – Hybrid working after the first month

Hours:- Monday to Thursday 08:30-16:30, Friday 08:00-16:00

Our client has an exciting opportunity for a Membership Manager to join their team and play a key role in growing and managing their membership base

Benefits:

* Westfield Health – Level 4 cover

* Stakeholder Pension Scheme

* Life Assurance

* 0.45p per business mile

* 25 holiday days per annum, plus bank holidays, plus Christmas closure week, plus Birthday off

As the Membership Manager, you will be responsible for managing a team focused on membership recruitment & retention and ensuring the overall satisfaction and engagement of their membership community. This is a fantastic opportunity for an individual with a strong background in management, sales and customer service and a passion for supporting local businesses.

The successful candidate will continually review the membership offering and services with the guidance of the Operations Director, to ensure it continues to meet the needs of their members and delivering the revenue identified within the Business Plan.

The role:

* Develop and implement strategies to attract new members, including identifying target industries, creating marketing campaigns, and attending relevant business events.

* Manage the onboarding process for new members, ensuring a smooth transition and providing them with the necessary resources and information to maximize their membership benefits.

* Develop and maintain strong relationships with existing members, regularly seeking feedback, and identifying opportunities for engagement and additional support.

* Work closely with the events team to deliver and host events, such as networking sessions, workshops, and seminars, fostering a sense of community and providing valuable networking opportunities.

* To work with the SLT on the financial management of the department (budget setting / financial accountability).

* Collaborate with the marketing team to create compelling membership materials, including brochures, newsletters, and online content.

* Keep accurate records of membership data, including contact details, membership levels, and payment information.

* Monitor membership retention rates and implement strategies to improve member satisfaction and reduce churn.

* Stay up-to-date with industry trends and developments, ensuring the membership offerings remain relevant and competitive.

Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.

Glu Recruit LTD ensure that all qualified applicants are considered for employment in the role that they have applied for, and any other suitable opportunity that we advertise without regard to age, belief, colour, ethnic/national origin, gender identity, race, religion, sex, sexual orientation or based on disability. If you require any additional support to apply for this role, or any other role that we advertise please contact us directly for assistance.