CV-Library
We are looking for an Operations and Customer Service Coordinator to join Customer Support team. This is a permanent opportunity to join a global leader in their sector.
Responsibilities
* Provide shipping and collection invoices and other relevant documents for importing.
* Arrange collections and replacement equipment worldwide.
* Liaise with technicians and customers over call-outs and inspections.
* Receive calls from customers and external offices worldwide.
* Provide repair quotations.
* Responsible for servicing of equipment for a major customer.
* Provide weekly Teams support for customers.
* Maintain and provide databases to technicians worldwide.
* Update systems with serial numbers of replacement components.
* Generate and distribute daily customer reports.
* Coordinate S&M and replacement parts requirements with overseas service centres.
* Raise sales orders and invoices on Sage.
* Handle customer complaints, coordinate with relevant departments to identify the cause, and provide prompt solutions.
* Provide first-line support for all overseas service centres.
Experience
* Customer Service experience.
* Experience of sales order processing.
* Experience in Sage 200 or similar.
* Proficiency in excel.
* Strong commitment to customer satisfaction.
* Excellent communication skills.
Hours – Monday to Thursday 08.00 – 5.00pm Friday 08.00am to 1.00pm. Flexi start/finish available.
£25,000 to £26,000
If you have the relevant experience as detailed, please submit an up to date CV by using the ‘apply’ button.
To apply for this job please visit www.cv-library.co.uk.