CV-Library
Anderson Knight is working with a leading financial services organisation to recruit a dedicated Part-Time Complaints Resolution Handler. This role is crucial in ensuring customer complaints are resolved efficiently and in line with company procedures.
Working Hours:
* Shifts: Saturday & Sunday
* Overtime: Usually available
* Hybrid working available after 56 weeks of training.
Key Responsibilities:
* Log, manage, and resolve customer complaints accurately.
* Take full ownership of a caseload and ensure timely resolution.
* Follow company procedures and compliance standards.
* Deliver excellent customer service and maintain professionalism.
* Work closely with internal teams to facilitate resolutions.
* Keep customers updated on the progress of their complaints.
* Identify complaint trends and contribute to improvement strategies.
Requirements:
* Experience handling complaints from start to finish.
* Strong written and verbal English skills.
* Excellent attention to detail.
* Ability to build strong customer relationships.
Benefits:
* 33 days’ holiday (pro-rata for part-time employees)
* Birthday day off
* Discretionary bonus
* Up to 20% pension contributions
* Eyecare and private medical insurance benefits
To apply for this job please visit www.cv-library.co.uk.