Product Manager Gen AI

Full Time

Website blenheimchalcot Blenheim Chalcot

Our approach to transforming industries has always been the same. We identify high growth sectors, typically undergoing some market, technology or regulatory discontinuity, and look to build scalable platforms that satisfy a real customer need. We aim to build profitable companies, with sustainable business models.

CommsCoach is a GenAI srt-up revolutionising how organisations interact with their customers. We’re building innovative tools that use the latest GenAI technology to help organisations better understand, evaluate and gain insight from their huge volume of interactions with customers.

CommsCoach is part of Blenheim Chalcot, the UK’s leading digital venture builder. The portfolio represents sales of over £500 million, £1.8bn of assets under management, more than 4,000 employees and a successful track record of over 40 companies. We currently have a portfolio of over 26 companies varying in stage from seed to venture to growth.

This role is part of the BC Pioneer Programme; a portfolio-wide community and learning & development programme built exclusively for the future leaders of our ventures and scale-ups.When embarking on a Pioneer role within our portfolio, you will be exposed to an environment unlike any other and will have the opportunity have a tangible impact on a business going through a continuously evolving period of growth. Alongside your role, you will undertake an 18-month Red Team L&D programme, giving you access to learning materials, training and experts to help you to set up your own career adventure.

We’re only at the beginning of our journey, the future looks bright. We have spent the last 6 months building proof-of-concept tools and validating opportunities in the market, met with great response. Including products like…

AutoQA – using GenAI to monitor and evaluate 100% of customer conversations
Simulations – building life-like scenario-based training
Insights & Alerts – turning huge volumes of customer conversations into data you can derive insight from
In the next few months, we have the ambition to:

Develop & launch the AutoQA commercial product to the world
Evolve our offering, informed by our client’s operations
Rapidly scope & build other proof-of-concept tools solving a range of challenges
As the Product Manager, you will be central to understanding requirements, shaping into brief and driving the engineering team to deliver.

We’re excited to be on the hunt for a Product Manager to join our team and drive the product development of some industry-changing tools using the latest GenAI technology. This position offers the responsibility to act as the bridge between the go-to-market and engineering teams as we continue to define and evolve tools that will change how organisations engage with their customers. You will also spend time meeting with & learning from our existing and prospective clients.

Your priority responsibilities will include:

Feature Specification: Collaborate with stakeholders, engineering and design to identify, prioritise and refine product features and requirements.
Product Development: Lead the product development process, including requirements gathering, roadmap planning, and prioritisation.
Keeping Accountability: Remain in the details of development sprints, keeping teams accountable for quickly delivering to a high standard.
Data-Driven Decision Making: Constantly use data to test, inform and improve product features and user experience.
You will also:

Product Strategy: Define and drive the product vision and strategy, using information gathered from customers, product usage data, market research and the latest GenAI technology.
Learning from Customers: Regularly meet with & present to existing and prospective customers to build a deep understanding of what is needed to solve some of their biggest pain points.
Market and Competitor Analysis: Conduct in-depth competitor analysis to understand market dynamics, identify key competitors, and analyse their strategies and product offerings. Stay abreast of industry trends to inform product decisions and identify areas for innovation, ensuring our products remain competitive and meet evolving market demands.
You are excited about the opportunity to drive the development of cutting-edge, GenAI technology
You are a self-starter, who can work out what needs to be done, and gets it done.
You are super organised, and have methods to keep track of multiple streams of work.
You have 3+ years of professional experience working in product management / development for tech-led companies
You have experience making use of AI and GenAI services (professional or personal)
You feel at ease analysing data and using insights to make informed decisions.
You are happy to throw yourself into a challenge and can quickly learn when needed.
A fair salary and discretionary bonus
25 days of paid holidays
Life assurance of 4 times your annual salary
Pension scheme
A cycle-to-work scheme
Flexible benefits (options including private medical, dental, and gym subsidies).
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