Quality Assurance Manager



Job Description:
If you’re interested and passionate about working as part of a team who cares about making a difference whilst providing exceptional services to clients and candidates, then join our Medacs Global Group family.

Medacs Healthcare is proud to be playing an integral part in delivering a new Functional Assessment Services contract on behalf of the UK Department for Work and Pensions. The contract will involve the delivery of more than 3.5 million health and disability assessments nationally over a period of 5 years.

Following several years of successfully supporting the previous Health Assessment Advisory Service, Medacs is now expanding service in our existing North England focus region supporting the regional prime provider of the new service.

Medacs Healthcare now has a new opportunity for a Quality Assurance Manager to develop and lead quality improvement initiatives and training resources for health assessment services. You will drive impactful changes with the aim of streamlining processes to maximise efficiency and effectiveness.

You will be working in a hybrid flexible manner incorporating working remotely and from Medacs Northern sites in the Bradford, Harrogate, Leeds area with regular travel including out of area where the needs of the business dictate for site visits and training.

Here’s some of the key responsibilities:

Responsible for the development and management of the internal quality strategy and training
Work closely with the Senior Contract Manager
Attend internal and external meetings
Liaise with key stakeholders
Undertake comprehensive reviews of current processes, identifying gaps and improvement opportunities
Develop, document, and continually review all operational processes
Monitor and evaluate actions within the Quality Improvement Plan, Quality Management Plan and Continuous Improvement Plan, and ensure relevant information is communicated in a timely manner
Ensure changes in quality standards and procedures are effectively communicated and implemented across the organisation
Design a bespoke suite of training courses which deliver the right level of skills and knowledge to maximise employee performance
Ensure there is an effective training programme for health assessment service staff
Work with external stakeholders to ensure members of staff are kept up to date with the latest requirements for training delivery across the suite of products
Reinforce companywide document control procedures, maintaining documentation tracking and version control
Coach employees to ensure all quality and service targets are consistently met and the highest levels of customer service are achieved
Undertake regular individual and team meetings to ensure that all members of the team are motivated and challenged to deliver outstanding performanceABOUT YOU

Ideally you will have knowledge of PIP/ESA/WCA and be accustomed to producing evidence based reports, possess a management and training qualification and be looking to progress and join us at this exciting time.


When joining you will have access to a range of benefits that we have on offer:

Salary range 45k-50k
25 days annual leave rising to 30 days with length of service plus public holidays and your birthday off
Paid volunteering day
Company pension and life assurance
Wellbeing support through an Employee Assistance Programme
Reward and recognition awards
Hybrid workingABOUT US

MGG have operations across the United Kingdom, Ireland, Middle East, India, Australia, and New Zealand.

The MGG family is welcoming, innovative, and empowering. Some of our staff have been with MGG for over 20 years who have a wealth of knowledge and experience to share with those who are new to the healthcare recruitment sector. We believe that if we treat our own people well, our clients and candidates will receive the best possible service from our people.

To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use. We are proud to be a Disability Confident Employer. Therefore, we strongly encourage applications from candidates with a disability and commit to interview these candidates if their application meets the minimum criteria for the role – just tell us when applying.

To ensure you have the best experience with us, please let us know if we can make any adjustments to our application or interview process and feel free to note in your application which pronouns you use.

We consider ourselves to be an equitable employer which celebrates diversity and encourages inclusion. Our ongoing commitments to Equality, Equity, Diversity, and Inclusion means we recognise candidates may want to anonymise their cv during the application process, if you wish to do this, you are welcome to do so.

RSS Global is a portfolio of brands specialising in staffing and workforce solutions in the UK, Ireland and Asia Pacific. Our brands include Blue Arrow, Career Teachers, Chadwick Nott, Global Medics, Litmus, Medacs Healthcare and Tate.

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Job Reference:

£45000 – £50000/annum

To apply for this job please visit www.cv-library.co.uk.