CV-Library
Senior Web Support Technician
£32-40k + Excellent Benefits
Southampton
VR/10516
This is an exciting new role working for a well-established digital marketing agency with an excellent reputation and reach
The role is best suited for someone with hands-on experience managing multiple support tasks and hosting environments
You’ll be confident handling technical issues, from server errors to DNS problems, and you won’t shy away from digging into a complex issue to get it fixed
Ideally with an agency background, you will be eager to take the step into a Senior Web Support Technician role within a supportive, fun environment
Your role will involve:
* Leading the day-to-day running of the web support team and set the standard for customer service
* Managing and resolving support tickets, ensuring SLAs are met and issues are clearly communicated
* Taking ownership of incidents, escalating where needed, and ensuring follow-through to resolution
* Monitoring hosting environments, flagging performance issues and maintaining site security
* Overseeing go-live processes for new websites and managing hosting migrations
* Liaising with hosting providers and managing DNS records, SSLs, domains, and renewals
* Conducting regular checks on PHP versions, config files, and bandwidth usage
* Providing technical input to website maintenance and development work
* Owning internal IT systems, ensuring smooth day-to-day operations and updates
* Supporting and mentoring junior team members, promoting technical skills and accountability
* Tracking time accurately, maintain clear documentation, and support monthly client reporting
* Working closely with the wider team to apply updates, patches, and security measures
You will be the ideal candidate due to your:
* Experience in Linux (Ubuntu), MacOS, Apache, Nginx, LiteSpeed
* PHP – Ability to read, write and troubleshoot PHP code efficiently
* HTML, CSS and Javascript – diagnose and resolve website-related issues
* Knowledge of WordPress – Understanding of WordPress architecture and plugins to troubleshoot and resolve conflicts
* Server-Side Troubleshooting for issue resolution
* Excellent Organisational skills
* Outstanding written and verbal communication and literacy skills
This position suits someone who’s organised, technically confident, and comfortable taking ownership of day-to-day support tasks. Please apply now if this sounds like the role for you!
To apply for this job please visit www.cv-library.co.uk.