Service Desk Administrator

Our client is a well-established supplier of commercial kitchen equipment services, across a wide range of sectors. We are looking for someone from a Service Desk Administrator/ Customer Service Background that understands the importance of outstanding customer experience and attention to detail who will:
* ensure all new calls are allocated to engineers in a timely manner
* will effectively plan engineers call-outs to customers and ensure the work is allocated effectively
* continually communicate with customers should any problems arise on site
* monitoring and dealing with service call outs via the service desk email box
Are you:
* IT Literate (able to use Outlook and MS office suite of products)
* able to provide a professional, friendly, can-do response when dealing with colleagues and customers
* a strong team player
* customer service focused
* a good communicator and have a good eye for attention to detail
* have strong experience in a service desk role (minimum 2 years ideally)
The role is office based with a salary of up to £23,000 plus benefits and a supplemental payment for any on call shifts (approximately one weekend in five)
Job Types: Full-time, Permanent
Salary: £23,000.00 per year
Benefits:
* Company pension
* Health & well-being programme
* On Site Parking