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JOB TITLE: Service Desk Administrator
COMPANY: Electrical services
CONTRACT: Temporary with the view to go perm
HOURS: Monday – Friday 8:30am-4:30pm
START: ASAP – must be immediately available to start
SALARY: £12.50ph
LOCATION: Ferndown
CULTURE: Close-knit family run business
The role:
Providing support to clients, answer calls and emails in a professional and timely manner
Determine the nature and priority of faults based on information provided by the client
Ensure accurate processing of call out purchase orders
Driving the engineering team to attend to all callouts within required SLA’s
Monitoring calls received from the customer through to call completion and updating records
Allocation of internal engineers to call outs
Updates to clients following call outs and ensuring quotations team receive full information for quotation purposes.
Invoicing of call outs on Xero and client platforms – full training to be provided in house What You’ll Bring:
Experience in a similar service desk or administrator role
Ability to effectively prioritise workload
Confident telephone manner
An enthusiastic team player who enjoys helping others and contributing to a positive work environment.
A skilled communicator, both written and verbal, who can clearly articulate information.
Able to manage multiple tasks while maintaining a high level of accuracy.Contact our team today to hear more about this or other opportunities. Office Angels South Coast Team – (phone number removed) or email your CV to (url removed).
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
To apply for this job please visit www.cv-library.co.uk.