User Experience Coordinator



Job Description:
User Experience Coordinator

At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It’s important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7.

Reporting into the Head of User Experience, the User Experience coordinator will ensure that ITCS and supporting functions keep the user at the heart of all products and services that we provide. The role will lead the creation of engaging training/communications materials and provide coordination and support to key user facing projects. This is an agile working role, with travel to the Warwick HQ 1 day per week.

What you’ll do:

Partner with Telent Comms teams to create a communications and training roadmap
Support ITCS teams draft and create end user facing communications and training materials aligned to Telent Comms teams
Coordinate and manage the TelUs end user feedback program and develop key stakeholder forums
Analysis user data to identify key user persona’s in Telent and map user journeys
Build key business stakeholder relationships/forums to track key UX KPI’s and SLA’s
Act as an advocate for the end user in all UX initiatives and improvements Who you are:

You will have experience in a Coordination role, along with a passion for employee experience. Any knowledge around UX / UI is an advantage.

Key Requirements:

Passion for excellent employee experience, must be an advocate for the end user
Evidence of managing and writing engaging user facing communications and training materials
Strong analytical and comms skills
Experience helping users get the most of their technologies
UX/UI Experience or qualifications are desirable What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.

We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

34 days holiday, including public holidays, plus the option to buy or sell five days each year
Company pension scheme
A range of family friendly policies
Occupational health support and wellbeing Portal
Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme. Learn more about Telent:

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